RMEE, Inc. Contact Information
This contact information is for webmasters ONLY. If you are having trouble logging
in to a web site, read the instructions below for help.
support@bettercgi.com
Phone: 1-979-530-1300 phone support is for webmasters only. Click here for log in problems.
2303 Forest Circle
Bryan, Texas 77803
For our friends in the UK, France, Spain, and Mexico, you can call one of
these free local access numbers, then when prompted enter our number, 979-530-1300:
- UK +44 113 322 6205
- France 33172813557
- Mexico 525553515425
- Spain 34856090605
GPG secure email
You can send us secure, encrypted email using GPG.
Our public key is available on keyserver.net or here:
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Having trouble logging in?
If you are not a webmaster, but simply a member of one of the literally tens of
thousands of sites that Strongbox protects, we're not quite sure why you are still
reading.
Since you are still reading, we put this section together for you. This section is for
people who do not own a web site, but are trying to log in to a site you joined. We
do not own or run whatever web site you are trying to log in to, so we can't look up
your account details, but we can provide some advice that works for most sites. Try
cutting and pasting your user name and password from the email that you received
when you signed up. By far the most common problem is a mistyped user name or
password. You can't easily tell the difference between 0 and O (capital o versus 0),
1 and l (one versus lowercase L), etc. Cutting and pasting the correct user name
and password from the email takes care of any such issues.
Other than that, you'll probably need to contact the people who run that web site
letting them know what your user name is and which site you are trying to access,
as well as any error message you get. If you have trouble finding contact information,
there are four places to look. First, go to the front page of the web site you are trying
to access. Scrolling all the way down to the bottom of the page, many sites have a
"contact" or "support" link at the bottom of the front page. If you don't see it there,
click to go to the second page, usually a button marked "enter" or "next". Check the
bottom of that page for a contact or support link. If you don't see a link there, click
like you were going to join the site again. Typically you'll click a link marked "join",
"get access now", etc. Click until you get to the page which asks for your credit card
number, checking each page for a contact link. The page where they ask for your credit
card number almost always has a contact or support link. Also there is sometimes better
contact information on the page right before it asks for your credit card information.
If you have already emailed the company which runs the site, do NOT call us looking for
faster service. We cannot do anything more to help you. The only thing we can do to
help anyone is to guide you through the site looking for contact information. Essentially,
we'll just read you the paragraph above over the phone. We cannot give out a phone
number or any other contact information that isn't on the site already. If you call and
wake us up at 2:00AM, we won't even read the above instructions to you. Rather, we'll
probably just say something that will make you mad.
If you have already followed the instructions above, carefully checking each of the four
pages described, but can't find any contact information you are welcome to email us.
When you email, please indicate that you followed the instructions above, looking at each
of the four pages we described. If you don't let us know that you looked at each of those
four pages, we will think that you are just lazy and expecting us to do it for you. Also, if
you email, be 100% sure to include exactly which site you are talking about & what your
username is.