The Preferred Customer Support Agreement is offered at the following rate:
For sites without any valid support coverage, requests will
be invoiced at our labor rates of $200/hour,
15 min minimum, per-request / per-site.
Note: We have priced the Support Coverage at such an economical value that its intent is to be something of an "insurance policy". Should we receive a request for support on a site without any valid coverage, that request will be invoiced at our published labor rates above. At that time, it is up to the webmaster or site owner if they would like to purchase the Support Coverage to prevent being invoiced for *future* support requests. Purchasing Coverage when support is needed will not eliminate the invoicing of the requested support.
In the interest of providing comprehensive, quality customer support, in the past we have often provided assistance with products and/or services that we did not sell/install. Due to the increasing demand for support of our own products and services, we regret we will no longer be able to provide such assistance.
Please note that having happy/satisfied customers with sites that function correctly is extremely important to us and while we are still very willing to assist our customers as much as possible, any extensive support requested or required on a site, or requests for support on sites with no support coverage at all will be invoiced at our labor rates of noted above.
The Preferred Customer Annual Support Agreement applies to sites protected by Strongbox 4.X and older. With the introduction of Strongbox 5.0, this Agreement is no longer offered. We will still honor any existing Agreements of this type purchased before July 1, 2012, but we will not be offering any renewals of the OLD Annual Agreement type nor are we offering the option to purchase that Agreement type any longer.
We appreciate your understanding and cooperation in this potentially sensitive matter. If you have any questions or would like clarification regarding anything on this page, please do not hesitate to contact us. Thank you.